At SM Walls, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed.
Returns
- Eligibility:
Items are eligible for return within 7 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. - Non-Returnable Items:
- Custom-made or personalized items.
- Sale or clearance items.
- Items damaged due to misuse or improper care.
How to Initiate a Return
- Contact Us: Email us at [shahrezmalik3@gmail.com] or call [03195888221] to request a return. Include your order number and reason for the return.
- Approval: Once your return request is approved, we will provide you with the return address and instructions.
- Shipping: The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
- Partial Refunds: May apply for items that are not in their original condition or are returned after the return period.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving your order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please notify us within 24 hours of delivery. Provide photos of the item and packaging to help us resolve the issue quickly.
For further assistance, feel free to contact us:
- Email: [shahrezmalik3@gmail.com]
- Phone: [03195888221]
Thank you for choosing SM Walls! We value your trust and aim to make your shopping experience seamless and enjoyable.